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Let me be clear right up front, I don’t know Mr. Musk personally and there’s a whole lot I disagree with him on (in particular, how he dealt with his employees during the height of the coronavirus). But I feel in my bones that this larger than life person who figuratively and literally manages to produce and deliver through wind, snow, sleet, hail, fire, and outer space is not reacting to the chaos around us with unfettered emotion. Whether or not you agree with him, there’s something to be learned about courageous leadership here.
I have a confession to make. I jumped on the election news frenzy roundabout. I know, I know! But it was only for a little bit, honestly. Everyone else was doing it and it just looked so exciting!
Hi, I’m Cindy. I teach courageous leadership and I’m a dopamine addict. I can’t get enough of spinny things. And neither can you!
As both a recovering corporate executive and a successful entrepreneur, I’ve seen my fair share of great leaders and, I’ll level with you, some pretty horrible ones. And we’re seeing examples of both right now in the reactions to COVID-19. When you think about it, we’ve all spent most of our careers noting (whether consciously or unconsciously) those leaders that are hitting it out of the park… and those who should be kicked OUT of the park.
Where’s the champagne?
That might be the first question you think of as we near the end of 2019.
But before you mark 2019 in the books, now is the ideal time to reflect on the year and how 2020 can be even better. Sure, most leaders are already doing that, but you might be focusing on numbers, spreadsheets and other “metric-oriented” goals.
After over 20 years’ traveling the world researching, talking about and helping organizations build courage, you would think there was nothing that could phase me. I’ve answered thousands of questions about courage, and helped thousands of business leaders overcome doubts about their ability to act and lead courageously. I am passionate about courage as a…
Every time I fly JetBlue Mint, I’m reminded that great service is possible, even in an industry as hated-on as the airlines. Today I’m on a flight from San Francisco to NYC and enjoying every minute of it. When was the last time you said that about a flight?
Ever wonder how to keep your head when everyone around you is losing theirs? You’re not alone.
Regardless of industry, position or role… nothing’s getting easier.
Customer expectations are growing exponentially, and social media allows a single complaint to burn a brand in a matter of minutes.
On top of that, our workplaces are being disrupted. How we work—and who we work with—is evolving.
This is how long I waited for a customer service rep at Virgin America when my flight was canceled.
If you know me at all, you’re waiting for me to rant about how unacceptable this wait was, and bellow about how Virgin America took their eye off the ball. Or to insist that consumers just aren’t going to stand for this anymore!