Courageous Thoughts


Unconscious Bias
Unconscious Bias

What if Unconscious Bias is Just Bad Leadership?

I was hired to help a bank with unconscious bias. What I found shocked me.
Not long ago, a big bank asked me to help them address unconscious bias in their organization. Hallelujah, I said, as I cleared my schedule for them.

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Leadership Tips & Tricks

4 Secrets to Making New Habits Stick

Oh, springtime you fickle beast. Thanks to some late season snow, I lost my electricity for about 20 hours last week. You’d think that by now I’d know how to be an adult about these things. But no. I was completely disoriented.

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fat cat on computer
Employee Engagement

Five Ideas to Make Back to Work Successful

I returned to the office … and it didn’t go well. The cats had taken up residence on my desk. There was a territorial dispute. We’re still in negotiations but I’m happy with the progress we’ve made so far.

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Customer Service

How Tesla Changed My Mind About the Superiority of Big Brands

Good news. You can buy a pre-owned Tesla online for not a bazillion dollars. But there’s a catch.

Creating a product or service and convincing customers to buy it can seem like the hardest part of doing business. But that, my business-savvy readers, is just the beginning.

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Courageous Leadership

How Lizzo and Vogue Set a New Standard for Equality and Inclusion

When the October 2020 issue of Vogue arrived in my mailbox, I was shocked. Maybe a little appalled.

I’m not a subscriber. Don’t get me wrong, I think the fashion industry is… interesting. I’ve seen Devil Wears Prada (twice). But honestly? Glossy magazines represent a perfume-infused dream world – fashion, makeup, models, skipped meals – that is not even close to my reality.

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