Courageous Thoughts

MUSINGS FROM FOUNDER CINDY SOLOMON

Leadership Tips & Tricks

4 Leadership Lessons from the Olympics

Who else is going through Olympics withdrawal?

If you’re anything like me, you were glued to your TV for the last two weeks of last month, watching some of the best athletes in the world compete in sports as varied as Super-G to curling. And in those hours of coverage, you saw both the excitement of a great performance and the heartbreak of hopes dashed.

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Leadership Tips & Tricks

The One Secret to Great Leadership

How many screens do you have open? How many alerts are buzzing right now? I’m guessing you pride yourself on your fantastic multitasking capabilities, but that might be secretly holding you back from being a great leader.

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Leadership Tips & Tricks

4 Ways Productive Leaders Own Their Day

We’re not talking about creating the flexibility to scoot out to a spin class – although that’s well and good. Instead this is about how the best leaders maintain their focus even when the world is flying at them like water from a firehose.

When you strategically own your day as a leader, you can concentrate on what matters to you and your team. Here’s how.

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Customer Service

5 Secrets to Mind-Blowing Customer Service

We’ve all been there: The company whose customer service was so bad you wanted to throw your phone against the wall or yell something really unpleasant at the “customer service” rep.

Contrast that with the company whose service was so good, you walked away thinking, “Did that really happen?” We know which company we want to be.

Check out these five secrets to creating a mind-blowing service culture.

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Employee Engagement

4 Reasons High-Performers Leave – and How to Stop the Cycle

Attracting and retaining high-performing employees is an issue that almost every company grapples with today. In fact, nearly 90% of companies surveyed by Deloitte Consulting consider employee engagement and culture as one of their top challenges.

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Leadership Tips & Tricks

4 Leadership Lessons From a 5-Year-Old Ninja Warrior

This blog post is going to be a little exercise in patience. Here’s why: I came across the coolest video last week – it’s going viral so you might have seen it — but I am guessing you didn’t garner the same lessons that I did.

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