Improve Customer
Results Fast!
Crack the code on creating profitable, long-term consumer loyalty through behaviors & skills.
Whether an entrepreneur, corporate leader, or multi-national organization, our programs empower your leaders and frontline with loyalty-generating behaviors that attract and retain customers for the long term.
You left our attendees professionally inspired and ready to face the future!
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HOW WE HELP:
Arm all frontline employees simultaneously.
Create a tipping point for both your leadership and employees by providing them with a common language and toolkit of skills they can use immediately to build customer engagement and bottom-line results.
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Keynote: Courageous Customer Service
First, build positive customer experiences across your whole footprint with courageous everyday actions.
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Interactive Webinars
Then, boost learning with easy to access online webinars that can be done from home or office.
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MicroDevelopment:
A Frontline Jumpstart®
Finally, evolve managers into leaders by arming them with specific skills to create agile, innovative, inspired teams.
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The Courageous
Leadership Difference
We believe that COURAGE is the key to engaged teams, inspired customer experiences, and innovative practice.
The Courageous Leadership Institute® draws on over 20 years of successful client interventions and research to create cultures of courage across global organizational footprints. We focus on equipping both leaders and individual contributors with a set of skills uniquely designed to meet the challenges of a changing and disruptive world.