
From Now On, The Customer Comes Second
Walking away from our blind adoration of people with wallets may seem counterintuitive in today’s highly competitive global marketplace. But hear me out…
Walking away from our blind adoration of people with wallets may seem counterintuitive in today’s highly competitive global marketplace. But hear me out…
Seriously, pay attention and don’t eff this up.*
You know those times when you pop open a news app on your phone? And what you read strikes fear in your heart? That was me this week. And last week if I’m being honest.
The Great Resignation is on. Is your company at risk of losing 40 percent of its workers? Are your top performers saying “gotta go” and leaving for jobs with competitors?
Women in the workforce are at their lowest numbers since Madonna filed assault charges against Sean Penn and Jessica Rabbit hit number one in the box office. There we were, charging ahead with women’s rights, leaning in hard, elbowing our way onto earnings calls. Women were 50 percent of the labor force. We were fueling the economy and taking names. What happened?
I’ve spent a couple decades working beside some of the world’s most courageous leaders as they navigate mergers and acquisitions, economic crises, and periods of change. What stands out the most to me is successful leaders’ comfort with uncertainty. Somehow, they find a way to be okay with things not being okay.
The most successful and courageous leaders I know have a few techniques that allow them to control the flow of their calendars. By taking these simple actions, they own their days and weeks, all the while keeping a laser focus on the priorities that matter most.
I was hired to help a bank with unconscious bias. What I found shocked me.
Not long ago, a big bank asked me to help them address unconscious bias in their organization. Hallelujah, I said, as I cleared my schedule for them.
Oh, springtime you fickle beast. Thanks to some late season snow, I lost my electricity for about 20 hours last week. You’d think that by now I’d know how to be an adult about these things. But no. I was completely disoriented.
I returned to the office … and it didn’t go well. The cats had taken up residence on my desk. There was a territorial dispute. We’re still in negotiations but I’m happy with the progress we’ve made so far.
Big news! A monstrous conglomerate just bought the rights to all my content for a bazillion dollars. Just kidding!! Who am I? Bob Dylan? Taylor Swift? Bwahahahahaaa.
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