Generationally Savvy leaders understand and optimize “what makes the generations tick and what ticks them off.”​

Courageous Generational Leadership
with Anna Liotta and The Generational Institute

There are five generations active in the workforce for the first time in history. Experienced leaders are challenged to find effective ways to meet each generation’s demands and leverage their unique values, gifts, and expectations.

The solution is to understand the Generational CODES© that shape how each generation sees the world and communicates and interacts with customers, colleagues, and collaborators. This is the key to unlocking sustainable success for your company.

Programs

Generationally
Savvy Leadership

Leading Across Generations​

Generationally Savvy Leadership helps managers, coaches, and leaders learn how to optimize their time, energy, and communication choices to resonate with each generation.

Generationally Savvy Sales

Selling Across Generations

Generationally Savvy Sales reveals how to customize and refine your message to connect, engage, and capture clients and customers of all ages.

Generationally Savvy Customer Service

Service Across Generations

Delivering award-winning, first-class customer service today demands that you understand what that level of customer service means to each generation.

Generationally Savvy Leadership​: Leading Across Generations

Generationally Savvy Leadership helps managers, coaches, and leaders learn how to optimize their time, energy, and communication choices to resonate with each generation.

  • Learn how to manage, coach, mentor, and inspire your team.
  • Discover the various workplace expectations from each generation’s point of view.
  • Learn to improve your results in recruiting, onboarding, retention, and feedback by leveraging the Generational CODES©.
KEY THEMES & OUTCOMES

Generationally Savvy Sales​: Selling Across Generations

Generationally Savvy Sales reveals how to customize and refine your message to connect, engage, and capture clients and customers of all ages.

Learn how to communicate in the code of each specific generation you’re seeking to attract, woo, or engage so that your words resonate so deeply customers cannot help but respond.

KEY THEMES & OUTCOMES

Generationally Savvy Customer Service

Delivering award-winning, first-class customer service today demands that you understand what that level of customer service means to each generation. Generationally Savvy Service reveals how each generation’s take on service alters how you make a competitive impact.

Organizations often pride themselves on their commitment to delivering great service. Unfortunately, what “great” customer service means to one generation is not what it means to the next. Providing exceptional customer service to clients and customers of every generation is paramount to your success.​

KEY THEMES & OUTCOMES
Anna Liotta, founder of The Generational Institute, and author of bestselling, “Unlocking Generational CODES©,” is an award-winning speaker, business consultant, and author. She engages audiences with her practical strategies for attracting, growing, and retaining top talent and loyal clients from every generation. Anna is one of the world’s most highly sought-after thought leaders on generational leadership, sales, and customer service – with clients that include Amazon, Bloomberg, Coca Cola, Microsoft, and the NBA. Anna is the President of the National Speakers Association.
Anna also offers Live Keynotes, Leadership Off-Sites, In-House Trainings, and Executive Coaching.

HOW DOES IT WORK?

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Interactive Online Learning
Interactive, engaging programs built of short, 3-minute episodes available on smartphone, tablet, or desktop
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Real-World Skill Building
Activity-based worksheets, quizzes, and training materials for on-the-job practice and skill retention
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Accountability
Reporting
Live reporting for managers and leaders to access participation, engagement, and completion data by team
Clients building a culture of courage

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We believe that COURAGE is the key to engaged teams, inspired action, innovative change, and above all, driving exceptional customer results.

The Courageous Leadership Institute® draws on over 20 years of research to utilize courage as an innovative leadership skill set, ultimately building organizational cultures that are uniquely equipped to meet the needs of a changing and disrupted world.

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