Courageous Thoughts

MUSINGS FROM FOUNDER CINDY SOLOMON

Customer Service

4 Leadership Secrets to Retain Customers During Disruption

82 minutes…
This is how long I waited for a customer service rep at Virgin America when my flight was canceled.

If you know me at all, you’re waiting for me to rant about how unacceptable this wait was, and bellow about how Virgin America took their eye off the ball. Or to insist that consumers just aren’t going to stand for this anymore!

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